Policy Document

Refund Policy

Last Updated: June 2026

At StaffSchedule.io, we strive to provide reliable employee scheduling, workforce management, attendance tracking, and team communication tools that help businesses manage their workforce efficiently. This Refund Policy explains how refunds, cancellations, and billing issues are handled for subscriptions purchased through our platform.

1. Free Trial

We may offer a free trial for new customers. The free trial allows users to evaluate the platform before purchasing a subscription.

No charges will apply during the trial period unless otherwise stated. Refunds are not available for unused trial periods.

2. Subscription Billing

StaffSchedule.io operates on a recurring subscription model. Subscription fees are billed in advance on either a monthly or annual basis depending on the plan selected during checkout.

By subscribing, you authorize us and our payment provider to charge the applicable subscription fees using your selected payment method.

3. Refund Eligibility

Refund requests may be considered in the following situations:

  • Duplicate payments.
  • Accidental charges caused by a billing error.
  • Unauthorized transactions that are verified after investigation.
  • Technical issues that substantially prevent access to core platform functionality and cannot be resolved by our support team within a reasonable timeframe.

Each refund request is reviewed individually.

4. Non-Refundable Circumstances

Refunds are generally not provided for:

  • Partial subscription periods.
  • Failure to use the platform after purchase.
  • Change of mind after subscribing.
  • Failure to cancel before the next billing cycle.
  • Business closures or operational changes.
  • Requests related to features that are not currently available.
  • Violations of our Terms of Service.

    • 5. Subscription Cancellation

    You may cancel your subscription at any time through your account settings.

    When you cancel:

    • Future recurring charges will stop.
    • Your subscription will remain active until the end of the current billing period.
    • Access to premium features may be restricted after the subscription expires.
    Cancellation does not automatically entitle you to a refund unless required by applicable law.

    6. Annual Plans

    Annual subscriptions are offered at discounted pricing.

    Because annual plans provide reduced rates compared to monthly subscriptions, refunds are generally not issued after an annual subscription has been activated and used, except in cases involving verified billing errors or unresolved technical issues.

    7. Chargebacks

    If you believe a charge is incorrect, please contact our support team before initiating a chargeback.

    Most billing concerns can be resolved quickly through direct communication.

    Fraudulent or abusive chargebacks may result in account suspension or termination.

    8. Requesting a Refund

    To request a refund, please contact:

    Email: hello@staffschedule.io

    Please include:

    Account email address
    Business or workspace name
    Transaction date
    Invoice or receipt number
    Description of the issue

    9. Refund Processing

    Approved refunds are issued through the original payment method used for the purchase.

    Processing times vary depending on the payment provider and financial institution, but most refunds are completed within 5–15 business days.

    10. Contact Us

    If you have any questions regarding this Refund Policy, please contact:

    Email Support
    hello@staffschedule.io
    Response Time

    1–2 business days